Value of Employee Communication Sessions

Effective communication encourages a two-way exchange of information.

Digital Vision./Digital Vision/Getty Images

Despite the many ways to pass information in the workplace -- email, social media, phone, text or via the company intranet -- inadequate communication between managers and employees exists. Employees need guidance from their supervisors, and management needs input from the entire team in order for the company to succeed. To help foster an open and honest culture, many companies host communication sessions that can provide measurable benefits to all employees.

An employee communication session is a give-and-take opportunity where employees can air their concerns and where management can share what's happening in the company. Hewlett Packard, for example, holds upward of 22 communication sessions with more than 10,000 employees in attendance at sites around the world. Many companies also encourage employees to complete surveys to voice their concerns regarding management or the company in general.

When a company is multifaceted, one department might not be aware of the strategic goals of another part of the business, -- or information trickles upward, but not downward. Companies such as Flextronics and Emerson Process Management use employee communication sessions. These scheduled meetings positively reinforce the objectives between management and employees, according to Alan Miu, managing director of TNT Express Worldwide. When an employee can communicate with management at its highest levels, it improves the transparency and openness in employee dialogue.

Employee communications programs help give the employees the perception that they are greatly involved in the company's objectives and goals. A 2001 study by the Hay Group revealed that employees who are engaged in the direction and decisions of the organization are more productive and will stay with the company longer. The employee communication session tells the employee at all levels: "You and your opinion matters to us." When employees take this message to heart, they tend to feel more inspired and are motivated to support company goals, according to a 2008 study published in the journal of the Public Relations Society of America.

Employee communication programs can be a tool to build a trust level that encourages employees to speak freely about their work, according to Evan Reineking of HR Tools.com. When an employee feels heard and is kept well-informed, he feels respected by his employer. While a company might not be able to disclose all the details about management decisions, keeping employees in the loop with accurate and complete information makes them more likely to trust what is shared.

Gossip is prevalent in many workplaces, especially where communication is nonexistent and where employees are left to speculate about conditions or the company's health. When employees don't receive necessary details from their supervisors, rumors are likely to be spread, which can damage morale and cause uncertainty among employees, according to Robert Hosking, executive director of OfficeTeam. Keeping employees abreast of the current climate in the workplace can alleviate the need to speculate.

Jay Delahousay has been a broadcast television advertising creative for more than 25 years. Her work for ABC, CBS and Sony Pictures Television has appeared on radio, on air, in print and outdoors. In addition, Delahousay has more than 30 years experience in marketing, graphic arts production, commercial photography and design. Delahousay attended University of California, Los Angeles and Los Angeles City College.

Employee Morale Issues

Morale is affected by several factors and costs companies millions each year.

bisinessman image by Siberia from Fotolia.com

Good workplace morale is the state of mind of employees displayed through hard work, cordiality, confidence and discipline, according to a 2007 organizational leadership article by Roberts Wesleyan College graduate student Nicole Fink. Employees with low morale cost the American workforce about $350 billion each year through health-related issues, missing work and general unhappiness at work, according to Fink's article. Several consistent issues cause low employee morale.

According to Entrepreneur and a 2006 study from Rasmussen Reports--a company that collects and distributes public polling information--92 percent of managers claim to be doing an "excellent" job supervising employees, but only 67 percent of employees agree. Not only are managers one of the main causes of low morale, they don't know that they are. Poor leadership often comes in the form of lack of communication, micromanagement and discrimination. According to eWeek, positive leadership and poor leadership are what determine the tone of an office, directly improving or deteriorating employee morale.

Employees with limited chance of advancement are more likely to have low morale than those who can grow with the company, according to Fink's morale article. Lack of advancement makes employees feel like they are in a dead-end job, promoting lack of motivation and, in turn, low morale.

One or two employees can negatively affect and entire staff of employees, according to IT Managers Inbox. Problems that arise in the workplace--whether workplace bullying, disrespect, discrimination or general disagreements--negatively affect morale and decrease productivity. To a certain extent managers must keep an eye out for workplace dissent, but much of the responsibility lies with employees, who should stick up for unfairly treated coworkers and keep an eye out for morale issues. In addition, according to a human resources statistics page from Entrepreneur, about 63 percent of employees who feel mistreated at work leave within two years, putting employers right back where they started, training a new set of employees.

Many employees bring personal issues to work--often concerns regarding family and finances--and this often negatively affects performance and morale. According to "Entrepreneur", about 40 percent of employees in the U.S. let personal finances and other issues affect their performance in the workplace. Employees dealing with personal issues usually seem distant, out of touch with coworkers and don't contribute to communication in the office--email threads, comments in business meetings and phone calls.

Mitchell Holt has a bachelor's degree in print journalism from Abilene Christian University and has been freelancing since 2009 with work published in various newspapers and magazines like "BostonNOW" and "The Abilene Reporter-News." Holt also writes sales copy for small businesses. His clients include The Kyle David Group, ITNewton, 18 Vodka, RoboQuote and more.